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At xNARA, we’re committed to reducing our carbon footprint and protecting the environment. That’s why we use recyclable materials for our packaging. It’s our responsibility to make a positive impact, and we’re always exploring new ways to promote sustainable practices.
We personalize each customer’s Complements based on their test results, which are split into two types: Nutraceuticals (DNA) and Probiotics (Gut Microbiome). These Complements are conveniently packaged into daily sachets in powder form for easy usage, with 30 sachets per month.
If you are based in Singapore, UAE, or India, there is no need to pay for shipping when sending your DNA/Microbiome sample. However, shipping charges will apply if you are located outside these countries. The exact shipping cost will be calculated and shown during the checkout process before you complete your purchase.
We recognize that pets are important members of many families. However, please note that xNARA tests are based on scientific studies conducted on humans and are unsuitable for animal use.
Certainly. If a second user wants to use the same kit, they can register it under their own account. During the registration process, the second user will be asked if they are the primary or secondary user. Once they confirm that they are the secondary user, they can create their own account and proceed with the testing process.
Upon receiving your kit, we kindly ask that you inspect the vial for any cracks or damage to the preservative. If you notice any damage, please accept our apologies. While we make every effort to ensure that each kit is delivered in optimal condition, unforeseen circumstances can occur during transport. Please contact us right away, and we will promptly replace your kit. Once you receive your replacement kit, please examine it carefully to confirm that it is in excellent condition. If there is any damage, please do not hesitate to reach out to our team for further assistance.
At this time, xNARA is not partnered with any health insurance providers. However, we are actively exploring opportunities to establish partnerships with insurance companies to provide our customers with more options for accessing our services. Our ultimate goal is to make our personalized health solutions accessible and affordable to as many individuals as possible. We will continue to work towards establishing new partnerships and expanding our offerings in the future. Stay tuned!
At xNARA, we offer a secure and convenient payment process for our customers. Our accepted payment methods currently include major credit cards such as Mastercard and Visa, which are processed through a secure payment gateway certified by PCI-DSS. We understand the importance of offering various payment options, and our team is committed to expanding our payment methods to better serve you. We are working hard to introduce new payment options, and we will notify you promptly when they become available.
Here are the estimated shipping times for the DNA and/or Gut tests kits:
- India – up to 4 days*
- UAE – up to 3 days*
- Singapore – up to 2 days*
- KSA and GCC – up to 4 days*
- USA – up to 8 days*
- UK – up to 8 days*
*Please note that slight delays may occur due to country-dependent customs and handling.
Receiving your first batch of Complements is an exciting prospect, but creating the perfect formula for you takes time, so we appreciate your patience.
If you’ve only filled out the assessment based on your nutritional report, the manufacturing, and delivery of Complements will take:
- Up to 14 days for India*
- Up to 6 days for UAE and GCC countries*
- Up to 4 days for Singapore*
- Up to 15 days for USA & UK*
If you opted for the Microbiome and DNA tests, your nutritional profile on our system would be updated automatically once your DNA/microbiome test report is ready. The next batch of Complements shipped to you will contain your updated formula.
*Please note that slight delays may occur due to country-dependent customs and handling delays.
To update your shipping address, you can easily do so by logging in to your xNARA account on our website. Once you are logged in, go to the “Addresses”. From there, locate the address record that you would like to update and click on “Edit”. Once you have made the necessary changes, click “Save Address” to save your updated address. Please note that updating your address after placing an order will not affect the shipment of that specific order, and the change will take effect from your next order.
If the status appears as “Sample in transit” after more than 2-3 weeks, there might be an error in the status, a delay in the shipment, or the unlikely event of the sample being lost in transit. Please contact our customer support, and we will try to resolve this matter in 24 hours.
To track your order, simply navigate to the “My Tracking” section of your dashboard on our website. Additionally, we will send the tracking number for your shipment to your registered email.
Using the vial provided and sealing the tube correctly ensures that the DNA sample is viable for four weeks.
The stabilizing solution in the Microbiome test kit ensures that the sample remains viable and stable for up to 4 weeks. It’s important to mix your sample with the solution thoroughly to ensure its effectiveness.
Once you have successfully collected your sample, follow the instructions on the kit to register it. Place your sample inside the provided plastic bag, and contact us online to arrange for the sample to be collected.
