For security and privacy reasons, we are required to adhere to policies that limit our retention of a customer’s Complement formula to a maximum of 12 months. Therefore, we can only pause subscriptions for up to 12 months to comply with these policies.
Yes, all of our Complements and their raw ingredients are manufactured in GMP (Good Manufacturing Practices) certified facilities. This means that our Complements are made in a controlled environment to ensure their safety, quality, and efficacy. We take pride in providing our customers with high-quality Complements that are not only personalized to their individual needs but also manufactured to the highest standards.
If you are a vegetarian or vegan and do not want to include omegas in your nutrition profile, we offer alternative bioactive compounds. Please contact our customer support team, and we will be happy to update your nutrition profile accordingly.
We take pride in providing high-quality products, and as such, certain formulations in our product line may contain delayed-release bioactives. For more information on which products include this feature, please do not hesitate to contact a member of our knowledgeable team who will be happy to assist you further.
Different Complements should be consumed at different times of the day, for example, Complements for better sleep, should be taken 30 minutes before going to bed.
We recommend consulting with your doctor before taking any Complements while breastfeeding to ensure they are safe and suitable for you and your baby. As a nursing mother, it’s understandable that you want to prioritize your baby’s health and well-being, and seeking advice from a medical professional is always a good idea. Your doctor can guide you and help you make an informed decision about whether or not taking Complements is appropriate for you at this time. We appreciate your commitment to your health and your baby’s health, and we are here to support you every step of the way.
The expiry date for your Complements would be mentioned either on the sachet or the outer packet.
Our Complements are designed to not interfere with your blood pressure or cholesterol medication. If you have any concerns, please feel free to contact your doctor for guidance or us. It’s always best to consult with a medical professional before changing your medication or your routine to ensure they are safe and compatible with your current treatment.
We kindly request that you only dissolve the contents of the sachet in water and avoid using any other types of liquids, such as juice or other beverages. This is to ensure that the Complements / Probiotics are consumed as intended and to maintain their effectiveness. Dissolving them in other liquids may alter the intended composition, potentially reducing their potency or effectiveness.
As the contents of the sachets are not effervescent, they may not dissolve in water without stirring. To ensure proper dissolution of the Complements / Probiotics, we recommend stirring the solution for at least 45 seconds. This will ensure that the Complements / Probiotics are fully dissolved and evenly distributed in the liquid, allowing maximum effectiveness and absorption.
Our Complements are free of animal products or by-products. You can feel confident that our Complements are suitable for vegetarians and vegans. If you have any questions or concerns about our products, please don’t hesitate to reach out to us. We are always here to help you make informed decisions about your health and wellness.
You can rest assured that fasting should not have an impact on your progress. Our Complements are designed to support your health and wellness goals, regardless of your dietary habits or lifestyle choices.
Absolutely, you can change your health goals at any time by logging into your dashboard on our website and clicking on the “Shop” tab. From there, select “Retake Assessment” and choose your new health objective. Complete the assessment and based on your answers, we will update the formula for your Complements accordingly. It’s that simple!
At xNARA, we firmly believe that the Complements we produce should be made using only the highest quality ingredients. Furthermore, we understand that the quality of the ingredients we use is directly proportional to the effectiveness and safety of our products, which is why we prioritize using premium ingredients.
Additionally, we believe it is essential to source all materials used in producing our Complements from ethical sources. We are committed to sourcing our ingredients in a sustainable, fair, and environmentally conscious way, and we believe that this approach benefits not only our customers but our planet as a whole.
Our Complements are crafted using high-quality ingredients that contain bioactive compounds, amino acids, vitamins, and minerals. These essential nutrients are provided in quantities and types tailored to your specific deficiencies and health requirements. Our team of experts designs for you a Complements formula that contains between 5 to 15 ingredients, carefully selected from a potent selection of 125 ingredients. This ensures that your Complements regimen is effective and efficient, providing the exact nutrients you need to achieve optimal health and wellness.
Receiving your first batch of Complements is an exciting prospect, but creating the perfect formula for you takes time, so we appreciate your patience.
If you’ve only filled out the assessment based on your nutritional report, the manufacturing, and delivery of Complements will take:
- Up to 14 days for India*
- Up to 6 days for UAE and GCC countries*
- Up to 4 days for Singapore*
- Up to 15 days for USA & UK*
If you opted for the Microbiome and DNA tests, your nutritional profile on our system would be updated automatically once your DNA/microbiome test report is ready. The next batch of Complements shipped to you will contain your updated formula.
*Please note that slight delays may occur due to country-dependent customs and handling delays.
Yes, you have the option to order Complements without taking the DNA or Microbiome test. However, we highly recommend that you take advantage of these tests to ensure you receive the full benefits of Complements.
The DNA and Microbiome tests provide crucial information about the state of your gut health and microbiome. By analyzing your DNA and the microorganisms present in your gut, we can customize the formula of Complements to meet your specific needs. This personalized approach ensures that you receive the most accurate and effective support for your gut health.
It is understandable if there is a change in weight while taking Complements. If the change is no significant change in your weight, there is no need to worry, and you can continue taking the Complements as recommended. However, if there is a considerable change in weight, and your medical practitioner is concerned about the cause, we suggest updating your information through the xNARA website by retaking the assessment or contacting our customer support to update your data in our systems.
Congratulations on this exciting time in your life! We appreciate you as a customer, but we recommend you consider pausing your Complements subscription and consult your medical practitioner.
During pregnancy or other significant health changes, it is essential to consult with a healthcare provider to ensure that any dietary changes are appropriate for your unique needs. By pausing your subscription and seeking advice from a medical practitioner, you can ensure that you are taking the best care for your health.
At xNARA, we prioritize the health and well-being of our customers, and we understand that different life stages and health changes require personalized attention. You can contact our customer support team, and request to “pause” your subscription (maximum up to 12 months). Once you are ready to resume your Complements subscription, we will be happy to support you.
At xNARA, we take a personalized approach to creating Complements that meet your unique health needs. Our team of doctors and specialists invests extensive effort in creating a personalized solution based on your assessment results. Using our proprietary AI and the latest scientific research, we determine the ideal combination of ingredients for your formula.
We understand that each person’s health needs are different, and that’s why we customize Complements for each individual. By analyzing the insights gained from your DNA and Gut Microbiome tests, we can continually improve the formulation of your personal Complements blend. Our team adjusts the ratios of ingredients to better suit your individual needs and health goals.
Although probiotics are generally safe and do not cause side effects, some people may experience adverse reactions. These can include bloating, gas, constipation, and increased thirst. In rare cases, people may be allergic to certain probiotic ingredients or naturally occurring amines in probiotic foods.
If you experience any of these symptoms for more than two or three days, it’s best to stop taking the Complements and seek advice from one of our representatives. At xNARA, we are committed to ensuring your safety and well-being, and our team is always available to help you with any concerns or questions.
It is important to only consume supplements that your body truly needs. As such, we recommend that you discontinue the use of any supplements. Taking multiple supplements can result in unwanted side effects such as toxicity and negative interactions between the different substances.
By only taking xNARA Complements, we can guarantee that you are getting a personalized blend of nutrients and bioactives that is tailored to your unique needs, based on the results of your assessment and DNA/Gut Microbiome tests. Our doctors and specialists have carefully formulated each blend using the latest scientific research and adhering to regulatory guidelines.
To ensure that your body is receiving the appropriate nutrients without any negative interactions, we advise you to only take Complements and discontinue using any other supplements. If you have any concerns or questions, please do not hesitate to contact our support team.
We would be disappointed to lose you as a customer, but we want to make the cancellation process as easy as possible for you. If you have any concerns, please don’t hesitate to reach out to one of our representatives, and we’ll work with you to address any issues and ensure your satisfaction.
To cancel your Complement subscription, you only need to log in to your xNARA account on our website. From the main menu, navigate to “My Subscriptions”, find your subscription record, and click on “Cancel My Subscription”. Follow the instructions provided, and your subscription will be canceled.
Yes, it’s possible to pause your Complements subscription. We understand that there may be times when you need to delay your next shipment, and we offer the option to pause your subscription for up to 12 months. To pause your subscription, please contact our Customer Support team. They will be happy to assist you in temporarily pausing your subscription. Simply provide them with your account information and they will take care of the rest.
At xNARA, we want to help you achieve your best health possible. When you start taking your personalized Complements, it’s important to understand that it may take some time before you start noticing significant results. Generally, you should expect to start feeling the benefits of your Complements within 30-90 days of starting your personalized regimen.
It’s important to remember that everyone’s body is unique, and some people may experience faster results than others. Additionally, it’s essential to maintain a healthy diet and lifestyle in order to maximize the benefits of your Complements. If you have any questions or concerns about your personalized Complements, please don’t hesitate to reach out to our customer support team for assistance. We are always here to help you achieve your best health!
Our Complements are formulated without common allergens such as lactose, gluten, peanuts, milk products, and beeswax. If you have any questions or concerns about specific allergies, please don’t hesitate to contact us through our chat or email. We’ll be more than happy to assist you.
Please avoid mixing the two sachets, as this may result in unwanted interactions between the ingredients, causing precipitation, and changes in taste, odor, and flavor, making consuming unpleasant. Furthermore mixing the two sachet contents could result in Complements losing their effectiveness.
For optimal results, we advise taking two separate sachets. Sachet One contains your nutraceutical formulation – bioactive compounds, food extracts, vitamins, minerals, and amino acids. Sachet Two contains probiotics, which are beneficial bacteria that help support your digestive health, along with prebiotics, which nourishes the probiotics.
We’ve made it simple for you by providing your custom-engineered Complements in two single sachets that contain a ready-to-drink powder. It’s important to empty the Complements and Probiotics sachets into separate glasses, then fill each glass with up to 250ml of water. Stir the solution for 45 seconds and drink it once a day
At xNARA, we only use the highest quality and clinically proven species and strains of probiotic bacteria in our Complements, which have been shown to provide numerous health benefits for our overall well-being.
Yes, xNARA’s Complements do not contain any animal products, making them a suitable option for both vegetarians and vegans.